About Course

Adjust the way we approach others to support a vibrant customer culture, understand and apply a customer-focused approach to service, and resolve customer complaints from rational and emotional perspectives

Demonstrating behaviours or helpfulness, genuine interest, and respect influences customer behaviour

After Completing This Course You Will Be Able To

  • How to Manage Your Own Attitude
  • Be well acquainted with the Customer Behaviors
  • Practice World-class Customer Service
  • Learn How to Resolve Complaints
  • Practice alternative professional CS responses
  • How to control Work-related Stress

What You Will Learn

  • Managing your own attitude
  • Customer Behavior
  • Customers have basic needs
  • Understanding world-class customer service
  • Resolving customer Complaints
  • Solve internal problems
  • Helpful Reminders for Polite and Friendly Responses
  • Tips & Techniques for Reducing Work-related Stress

Who Is This Course For?

- Every person at the company will have an impact on a customer

- Customer service representative

- For Those Who are willing to work as a CS or at a Call centre

Educational Material

World-Class CS
Personal Development

Course Dates

You will be able to select batch/class from checkout page. Click on 'Subscribe for a Month' to visit the checkout page
WCCS (Remaining Learners: 10)
03 Jan, 2024 09:00 - 11:00
10 Jan, 2024 09:00 - 11:00
17 Jan, 2024 09:00 - 11:00
24 Jan, 2024 09:00 - 11:00
WCCS-2 (Remaining Learners: 10)
01 Feb, 2024 09:00 - 11:00
04 Feb, 2024 09:00 - 11:00
08 Feb, 2024 09:00 - 11:00
11 Feb, 2024 09:00 - 11:00
WCCS -3 (Remaining Learners: 10)
09 Mar, 2024 09:00 - 11:00
12 Mar, 2024 09:00 - 11:00
16 Mar, 2024 09:00 - 11:00
19 Mar, 2024 09:00 - 11:00

About Instructor

Nehal Fathy

Certified Corporate Trainer
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  • Office Productivity
  • Personal Development
  • Business
  • English, Arabic
  • Cairo, Cairo, Egypt
Highly motivated Certified Corporate trainer with 13 years of extensive experience in training small and large groups across diverse industries. Proven success in leveraging educational theories and methodologies to design, develop, and deliver successful training programs, and integrate instructional technology to provide onsite and virtual training. Adept at organizing and facilitating [Emotional Intelligence & Leadership & Professional Soft Skills] training programs and activities.
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